Greyball INC, doing business as (dba) Xtraseats ("we", "our", or "us"), is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and any related services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
We collect information that you provide directly to us, information we obtain automatically when you use the Service, and information from third parties.
- Account Information: When you create an account, we collect your name, email address, password, and other optional profile information.
- Transaction Information: If you purchase or sell tickets through our Service, we collect transaction information such as the event details, ticket prices, and payment information.
- Communications: We may collect information you provide in your communications with us, including customer support inquiries.
- Usage Information: We collect information about your interactions with the Service, such as the pages or content you view, your searches, ticket purchases, and other actions on the Service.
- Device Information: We collect information about the device and software you use to access the Service, including IP address, web browser type, operating system version, and device identifiers.
- Location Information: With your consent, we may collect and process information about your precise or approximate location.
We may receive information about you from third parties, such as social media platforms, if you choose to link your account with those services.
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving the Service
- Processing transactions and sending related information
- Sending you technical notices, updates, security alerts, and support messages
- Responding to your comments, questions, and customer service requests
- Communicating with you about products, services, offers, and events
- Monitoring and analyzing trends, usage, and activities in connection with the Service
- Detecting, investigating, and preventing fraudulent transactions and other illegal activities
- Personalizing and improving the Service and providing content or features that match user profiles or interests
We may share your information in the following circumstances:
- With event organizers for events you've purchased tickets to
- With service providers, contractors, and agents who perform services for us
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- Between and among Greyball INC and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
- As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes
- To enforce our agreements, policies, and Terms of Service
- To protect the rights, property, and safety of Xtraseats, our users, and others
You may update, correct, or delete your account information at any time by logging into your online account or by contacting us.
You may opt out of receiving promotional emails from Xtraseats by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
You can prevent us from collecting precise location information by changing the settings on your mobile device.
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
The Service is not directed to children under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
We may transfer, process, and store information about you on servers located in various countries, including outside your home country.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.
If you have any questions about this Privacy Policy, please contact us at: support@xtraseats.com