Refund Policy

At Xtraseats, we strive to provide a seamless ticketing experience. Please review our refund policy carefully before making a purchase:

1. All Sales Are Final

• All purchases made through Xtraseats are final and non-refundable.
• Once a ticket is purchased, it cannot be canceled or refunded under any circumstances except as outlined below.

2. Event Cancellation

• If an event is completely canceled, Xtraseats will process a refund for the ticket price and any applicable taxes (if charged).
• Service fees are non-refundable. For instance, if a ticket costs $50 and the service fee is $3, only $50 will be refunded.

3. Event Rescheduling or Postponement

• In the event of a reschedule or postponement, Xtraseats will not issue a refund. However, tickets will generally remain valid for the new date.
• If you are unable to attend the rescheduled event, Xtraseats may offer a credit for future events at its sole discretion.

4. Credit for Future Events

• In certain cases, Xtraseats may issue credits for future events. This is not a guarantee and will be considered on a case-by-case basis.

5. Responsibility for Refunds

• Xtraseats acts as a ticketing platform and is not responsible for the decisions made by event organizers regarding cancellations, reschedules, or postponements. Any credits, or compensations will adhere to this policy.

6. Refund Process

• If an event is canceled and qualifies for a refund, Xtraseats will notify customers via email with instructions on how to proceed.
• Refunds will be processed back to the original payment method within 7-10 business days after confirmation of eligibility.

7. No Exceptions

• Refunds or credits will not be issued for:
  • Change of mind or personal circumstances.
  • Inclement weather unless the event is officially canceled.
  • Failure to attend the event.

8. Contact Us

• If you have questions regarding this policy or your purchase, please contact Xtraseats at support@xtraseats.com.

By purchasing tickets through Xtraseats, you agree to abide by this refund policy. Xtraseats reserves the right to amend this policy at any time without prior notice. Ensure you review this policy regularly for updates.